Tree Surgeons Hendon Service Terms and Conditions
These Terms and Conditions apply to all tree surgery services provided by Tree Surgeons Hendon and set out the basis on which work is booked, delivered, paid for and completed. By requesting a quotation, confirming a booking or allowing work to proceed, the customer agrees to these terms. The purpose of this page is to create clear expectations for both parties and to ensure that tree surgery services are carried out safely, lawfully and with proper regard to property, waste and environmental responsibilities.
For the avoidance of doubt, references to “we”, “us” and “our” mean the service provider trading as Tree Surgeons Hendon, and references to “you” or “the customer” mean the person or business placing the order. These terms are intended for domestic and commercial customers alike, although some provisions may vary depending on the nature, size and complexity of the work. If any special conditions are agreed in writing, they will apply alongside these terms unless they clearly conflict with them.
The services covered by these terms may include tree pruning, crown reduction, crown lifting, deadwood removal, stump-related work, hedge cutting, tree removal and associated site clearance. All services are carried out subject to inspection, access, weather, species, condition of the tree, conservation constraints and any relevant permissions or consent. Nothing in these terms creates a guarantee that all requested work can be completed exactly as first described; if a site inspection reveals a safety issue, legal restriction or unexpected condition, the scope may need to be amended.
The booking process begins when you provide details of the work required, including the location, type of trees or hedges, access information and any known hazards. We may request photographs, measurements or a site visit before issuing a quotation. A quotation is normally based on the information available at the time and may be revised if the circumstances change or if additional work becomes necessary. Quotes are typically valid for a limited period and should be accepted within that time unless otherwise stated in writing.
Once a quotation is accepted, the booking will be deemed confirmed when we send written confirmation, allocate a date, or otherwise indicate that the work has been scheduled. Tree surgery often depends on weather conditions, access and operational safety, so the exact date may be subject to change. We will use reasonable efforts to attend on the agreed day, but timing may vary within the day because of traffic, site complexity or earlier works overrunning. The customer must ensure that the site is ready, accessible and safe for the team to carry out the agreed work.
The customer is responsible for informing us of all relevant information before work starts, including underground services, overhead cables, protected wildlife, boundary issues, shared access arrangements and any restrictions that may affect safe completion. If work is delayed or interrupted because this information was incomplete or inaccurate, we may charge for additional time, return visits or abortive attendance. In some cases, we may decline to proceed if the risk cannot be managed safely or lawfully.
Payment terms will be stated on the quotation or invoice. Unless otherwise agreed, payment is due in full on completion of the work. For larger or more complex projects, we may require a deposit, staged payments or part payment in advance to secure labour, equipment or disposal arrangements. We accept payment methods as notified at the time of booking. Any late payment may result in recovery action, suspension of further services, or interest and reasonable costs where permitted by law. Ownership of any materials or arisings may remain with us until cleared payment is received, where this is permitted by applicable law and contract.
All prices are quoted on the basis of the agreed specification and assume normal access, reasonable ground conditions and unobstructed working. If hidden issues are discovered, such as decay, unstable branches, concealed structures, difficult access, contamination or unusually high volumes of waste, we may need to adjust the price. Any such change will be discussed where possible before extra work is undertaken. Where immediate action is required to reduce risk to people or property, we may act first and inform the customer as soon as reasonably practicable afterwards.
Cancellation terms are designed to reflect the operational nature of tree surgery. If you wish to cancel or rearrange a booking, please give as much notice as possible. Cancellations made with adequate notice may not incur a charge, but short-notice cancellations may be subject to a reasonable fee to cover reserved labour, vehicle preparation, equipment allocation or wasted attendance. If we must cancel due to severe weather, unsafe conditions, equipment failure, staff illness or other matters outside our control, we will seek to reschedule rather than cancel outright.
In the event of postponement because of weather, site conditions or legal restrictions, we will normally offer a revised date within a reasonable period. No party will be liable for delay caused by circumstances beyond its reasonable control, including storms, high winds, snow, flooding, road closures, power failures, industrial disputes or emergencies. Where the customer requests cancellation after work has started, charges may still apply for time spent, materials used, waste handled or specialist equipment deployed.
We operate with due care and will use reasonable skill and attention in delivering tree surgery services. However, trees are living structures and the outcome of pruning, removal or other arboricultural work can be affected by pre-existing defects, hidden decay, weather exposure, root conditions and third-party interference. Accordingly, we do not guarantee future growth patterns, regrowth rates, storm resistance or the long-term structural condition of a tree unless a written guarantee is expressly provided. Any advice given is based on the information visible at the time and should not be treated as a warranty unless clearly stated.
Liability is limited to the extent permitted by law. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to that, we shall not be responsible for indirect, consequential or economic losses arising from delay, interruption, loss of amenity, loss of profit or third-party claims unless such loss was foreseeable and directly caused by our breach. Where a claim is valid, our total liability in relation to a specific job will normally be limited to the amount paid or payable for that job, except where a different limit is agreed in writing.
The customer must take reasonable steps to protect valuables, fragile items, ornaments, vehicles, soft landscaping, ponds, conservatories and nearby structures before work begins. While we take care to minimise disturbance, tree surgery can involve branches, sawdust, wood chips, heavy timber and machinery. We are not responsible for pre-existing damage, wear and tear, hidden weakness, insecure fencing, substandard surfaces or items left in vulnerable positions. Where the customer requests work close to a structure, we may require written confirmation that the customer accepts the operational risks associated with the chosen method.
All waste arising from the work will be handled in accordance with applicable waste regulations and environmental obligations. Tree branches, timber, brash, leaves, stump material and related arisings may be removed, recycled, chipped, mulched or otherwise disposed of through approved channels. Unless otherwise agreed, waste remains our responsibility only until the agreed service has been completed and removed from site or otherwise lawfully processed. If the customer requests to retain timber, mulch or other arisings, this must be agreed in advance and may affect the quotation, logistics and site safety.
We will comply with relevant waste carrier and disposal requirements and expect the customer to provide lawful access for loading and removal. If contaminated, invasive or hazardous material is present, additional handling conditions may apply. We may refuse to remove material that is not reasonably covered by the original quotation or that would expose the team to legal or environmental risk. In such cases, the customer may need to arrange specialist disposal at their own cost.
The customer confirms that they have the authority to instruct the work on the relevant property or have obtained the necessary permission from the owner, landlord, managing agent or other party with control over the site. Where work is subject to planning controls, tree preservation restrictions, conservation rules, wildlife legislation or neighbour consent, the customer is responsible for ensuring that the proper permissions have been obtained before the appointment proceeds. We may ask for evidence of consent before starting work and may suspend the job if required documentation is not available.
Nothing in these terms requires us to carry out work that would be unsafe, unlawful or outside our competence. If we identify a hazard that cannot be controlled by normal arboricultural methods, we may stop work immediately and leave the site secure if reasonably possible. Additional charges may apply for emergency securing, return visits or specialist measures. We reserve the right to refuse or withdraw from any job where site conditions, conduct, legal concerns or safety issues make continued work inappropriate.
These terms may be updated from time to time to reflect changes in law, operational practice or business requirements. The version in force at the time of booking will apply to the relevant job unless a newer version has been expressly agreed. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No waiver by us shall be treated as a continuing waiver of any later breach.
Any complaint or dispute should be raised promptly so that it can be reviewed while the facts are fresh and any issue may still be rectified. We may ask for photographs, invoices, written notes or other relevant information. If a remedial visit is appropriate, we may arrange one at a mutually convenient time. This does not affect any statutory rights you may have under consumer law. Customers acting in the course of business acknowledge that the contract is entered into on a commercial basis and that all express and implied terms are limited as far as the law allows.
These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law requires otherwise. By proceeding with a booking, the customer agrees that any interpretation of these terms will be determined under that legal framework. This ensures consistency, fairness and clarity for all tree surgery work carried out under this agreement.